GREATER ACADIANA
Region 4

Faculty HelpDesk

"World Class Technology in Your Own Backyard!"

Faculty Helpdesk / Support

For General Desktop Technology, "LTC.edu" Email Issues, Campus Technology, and IT Infrastructure
For Distance Education
For Blackboard
For Tegrity
For "Myltc.edu" Email issues
For Web Comments and Suggestions
For NCCER Information
For Peoplesoft issues

For General Desktop Technology, "LTC.edu" Email Issues, Campus Technology, and IT Infrastructure

Step 1 - Call LCTCS - Sparkhound

Toll Free @ 1-(877) 482-6956 (note new numebr)
Local @ 225-408-1870

Make a full report of your problem or request and be sure to obtain a "TICKET NUMBER".

After Hours: Requests may be recorded on the Help Desk voice mail system.

Step 2 - Email LCTCS - Sparkhound

If there is no satisfactory solution then email:

lctcs@sparkhound.com

Note: Under normal operations voice mails and emails sent after hours may not be answered until after 8am on the next working day.

Step 3 - Contact the Region 4 Helpdesk Manager:

If your issues cannot be resolved through the above steps.

Region 4 Helpdesk Manager
Steven Taylor
Phone: 337-368-9769

Region 4 Designated Technicians

Acadian, Evangeline, Lafayette
Dale Thibodeaux or Nabakrishna Das
(Phone: 337-262-5962)
Gulf Area, Teche Area
Duane Guilbeau,
(Phone: 337-373-0011)
CB Coreil, TH Harris
Mike Charif,
(Phone: 337-948-0239)

For Distance Education

Steven Taylor
Region 4 eLearning Coordinator
steven.taylor@ltc.edu
Phone: 337-368-9769

For Blackboard

Additional resources are being developed and should soon be available.

Steven Taylor
Region 4 eLearning Coordinator - Bb Administrator
steven.taylor@ltc.edu
Phone: 337-368-9769

For Tegrity

Dr. Brady Levrier
Region 4 Tegrity Coordinator
blevrier@ltc.edu
Phone: (337) 788-7521

For "Myltc.edu" Email issues

Steven Taylor
Region 4 eLearning Coordinator - myltc.edu Administrator
steven.taylor@ltc.edu
Phone: 337-368-9769

For Web Suggestions or Comments

Steven Taylor
Region 4 Webmaster
steven.taylor@ltc.edu
Phone: 337-368-9769

For NCCER Information

Steven Taylor
Region 4 NCCER Master Trainer
steven.taylor@ltc.edu
Phone: 337-368-9769

For Peoplesoft

Phone: (225) 922-0057
Email: pshelpdesk@lctcs.net

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Terms of Use \| Privacy and Security \| Link Policy [Region 4 Home] [About Technical Education] [Advisory Committee] [Campus Locations] [Student Resources] [Continuing Education] [Distance Education] [Career Tech \| Home] [Business and Industry] [Student HelpDesk] [Faculty HelpDesk] [Quality Academic Assurance] [First Call Alert System] All campuses in the Greater Acadiana Region 4 adhere strictly to the guidelines set by the Americans with Disability Act (ADA) Louisiana Technical College, Greater Acadiana Region 4 (LTC, Region 4) adheres to the equal opportunity provisions of the federal civil rights laws and regulations that are applicable to this agency. Therefore, no one will be discriminated against on the basis of Race, Color, National Origin (Title VI of the Civil Rights Act of 1964), Sex (Title IX of the Education Amendments of 1972), Disability (Title II of the American with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973), or Age (Age Discrimination Act of 1975) in attaining educational goals and objectives and in the administration of personnel policies and procedures. Reasonable auxiliary aids and services are available upon request to individuals with disabilities. Anyone with questions regarding this policy may contact the U. S. Department of Education, Office for Civil Rights at 1-800-421-3481.