Ascension Campus Specialized Programs
PROFESSIONAL TRAINING FOR BUSINESS & INDUSTRY Louisiana Technical College, Ascension Campus offers the following professional training courses to enhance the knowledge, skills, and productivity of your employees. Courses range from soft skills to hands-on application for specific occupational needs. They can be conducted on campus or at your worksite, whichever you prefer. Day or evening courses are available at your request.
Contact us at 225-938-1735 to schedule classes.
Leadership Essentials | Leadership Plus | Customer Service | Sales | Computer | Industrial | Specialty Leadership CurriculumsVital Learning’s Supervision Series curriculums provide your leaders with the skills they need to be a complete, effective leader in today’s complex work environment. Each module is practical not intellectual, supplying new and experienced leaders with down to earth “how to” techniques and strategies to improve the performance of the teams they lead. At the same time, the two curriculums, Leadership Essentials and Leadership Plus, offer the most comprehensive approach available to the leadership challenges of today. All Supervision Series modules include pre-tests, post-tests and skill practices. Each can be customized to reflect your specific business or industry. Videos in all modules represent today’s workplace environments and scenarios. Delivery options are designed to fit your complex work environment and include: Classroom, Online, or Blended. A Curriculum of twelve core modules to address the recurring management challenges every leader confronts on a daily basis. Each of these modules is available via Online, Classroom, or Blended delivery to fit your environment. Essential Skills of Leadership
Managers and team leaders will be able to:
Maintain and Enhance Team Member Self-Esteem
This is probably the single most important skill a manager or team leader can have. It is the ability to provide direction, evaluate performance, correct work habits, deal with complaints, and resolve conflicts while supporting a team member’s sense of self-respect and dignity. Focus on Behavior
Problems on the job are solved more effectively and less stressfully when managers and team leaders deal with what people do rather than with their attitudes or personal characteristics.
Encourage Team Member Participation
Involving team members in decision-making, problem solving, and other non-routine, on-the-job activities are one of the manager’s or team leader’s key motivational tools.
Delivery Options Available: 4 hour Classroom, Online & Blended Essential Skills of Communicating
Managers and team leaders will be able to:
Create a Climate of Open Communication
The bedrock of good communication is openness—the extent to which the organization and its people support the free exchange of open, honest communication. Openness contributes more to a positive communication climate than any other factor.
Design Clear, Concise Messages
Messages that are well designed are clear and concise. Managers and team leaders need to organize their thoughts and speak to each team member’s level of understanding.
Manage Nonverbal Behaviors Effectively
Voice tone, intonation, facial expressions, gestures, and posture are some of the nonverbal factors that managers and team leaders must understand and learn to use for effective communication.
Listen to Communicate
Effective communication cannot take place without effective listening, which includes the ability to reflect, probe, support, and advise.
Delivery Options Available: 4 hour Classroom, Online & Blended Coaching Job Skills
Upon completion of this module, the team leader will have the skills to conduct a successful meeting with a team member on how to perform a job, task or skill. The team leader will also learn how to distinguish between performance problems that require coaching and those that can best be handled by some other means.
Delivery Options Available: 4 hour Classroom, Online & Blended Communicating Up
Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.
Delivery Options Available: 4 hour Classroom, Online & Blended Managing Complaints
As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem to they may seem to be unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the “hidden agendas” that so often underlie the chronic grievances.
Delivery Options Available: 4 hour Classroom, Online & Blended
Delegating
This module gives valuable insights into and practice of the “Three W’s” of effective delegation: When should team leaders delegate?; Whom should they delegate to?; and What explanation should they give to team members? Delegating also shows how to use delegation as a motivational tool, and improve team members’ skills.
Delivery Options Available: 4 hour Classroom, Online & Blended Developing Performance Goals and Standards
Unless your managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, result-oriented, and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.
Delivery Options Available: 4 hour Classroom, Online & Blended Effective Discipline
Most of us dislike having to discipline team members. Discipline team members because feelings can be easily hurt and resentment can linger for a long time. The skills your managers and team leaders will learn in Effective Discipline will preserve team members’ self respect and egos while changing the unacceptable behavior. This process encourages the best kind of discipline-self-discipline. It also motivates team members to accomplish their goals and work well within the organization.
Delivery Options Available: 4 hour Classroom, Online & Blended Improving Work Habits
Absenteeism . . . Repeated tardiness . . . Conduct . . .Dress code. If your team leaders are faced with these or other work habit issues, this module will show them how to address these issues. Merely quoting company regulations to the noncompliant worker will not solve the problem. The truly effective team leader immediately addresses poor work habits in a supportive, non-threatening way.
Delivery Options Available: 4 hour Classroom, Online & Blended Providing Performance Feedback
This module shows the way evaluation is done by the experts. First, relevant performance standards are established. Then, the team member’s own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.
Delivery Options Available: 4 hour Classroom, Online & Blended Resolving Conflicts
Whenever people work together, conflicts arise. They may be simple misunderstandings that your managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module shows managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it’s too late.
Delivery Options Available: 4 hour Classroom, Online & Blended Supporting Change
As the link between management goals and the frontline labor force, the manager or team leader is the key to supporting change. Dealing with the “comfort level” of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module shows managers and team leaders how to introduce change without inducing defensive reactions.
Delivery Options Available: 4 hour Classroom, Online & Blended 
A growing curriculum of additional modules offering strategic capabilities every leader needs to raise their performance to the highest level. Leading Successful Projects (12 Hour Classroom)
Leading Successful Projects provides the structure, process, and tools necessary to master the art and science of project management. This four-module program enables managers to identify and work with the key variables that impact how projects are defined, planned and implemented.
Delivery Options Available: 12 hour Classroom Hiring Winning Talent (8 Hour Classroom, Online/Blended)
Hiring top quality employee’s, employees’ who rapidly get up to speed and who remain with the organization for substantial time, doesn’t happen based on guesswork. It happens by applying the powerful, structured, analytical process approach taught in this two-module program. Performance will increase, hiring will take less time, and there will be fewer new hires to hire when your leaders complete this program.
Delivery Options Available: 8 hour Classroom, Online & Blended Motivating Team Members (4 Hour Classroom)
Can leaders directly motivate their team members? Does each of us motivate ourselves? Can a leader influence the work environment to motivate improved performance? Leading Successful Projects provides the structure, process, and tools necessary to master the art and science of project management. The program enables managers to identify and work with the key variables that impact how projects are defined, planned and implemented.
Delivery Options Available: 4 hour Classroom Solving Workplace Problems (4 Hour Classroom)
Solving Workplace Problems doesn’t focus only on addressing problems that occur, it also addresses how to look at current practices to design them to be more efficient and effective. SWP presents a five-step methodology to identify and solve critical workplace problems. No leader will be fully capable without understanding this methodology.
Delivery Options Available: 4 hour Classroom instruction
Customer Service is one of the critical factors that help organization’s to build and maintain a competitive advantage. It’s imperative to retain customers and build your business. With new global business challenges raising the standard of service it’s critical that service representatives understand their role and how to keep customers coming back. Winning Through Customer Service – New Edition
This program was developed to do what the title suggests: win more business through excellent customer service. This sales and service program utilizes a variety of interactive training methods to target the skills, behaviors, and attitudes that have the greatest impact on understanding the customer and providing solutions.
Delivery Options Available: 8 hour Classroom, Online & Blended Dealing with Difficult Customer Situations
The customer service role offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, service providers will learn the general guidelines for dealing with difficult customers in challenging situations, these include calming and focusing.
Delivery Options Available: Online Delivering Customer Focused Service
During this training, participants will learn guidelines for delivering customer focused service, including understanding their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.
Delivery Options Available: Online
Productivity Curriculums
The need for basic skills training continues to be a focus of attention to many employers for providing their support staff with skills that can be used on the job daily. These skills save organizations money, improve professionalism, increase productivity and reduce errors by focusing on accuracy. Achieving Communication Effectiveness (ACE)
Achieving Communication Effectiveness (ACE) is a training program designed to enhance and to improve on-the-job interpersonal communication skills. It focuses on the behaviors that hinder effective communication and provides the techniques needed to achieve communication credibility.
Delivery Options Available: 12 hour Classroom, Online & Blended Number Skills®
Number Skills® is an 8-hour program usually divided into four 2-hour sessions or 2 four-hour sessions. Using proven techniques, individuals practice new skills using video, audio, and workbook exercises. Participants analyze and drill on number patterns, so they develop the skills to quickly and accurately identify and transfer data to written or computer-generated documents. Participants achieve measurable increases in number accuracy, perception, and retention. To measure results, a Pre-and Post-Test is administered at the beginning and end of the four sessions.
Delivery Options Available: 8 hour Classroom Professionalism in the Office (PITO)
Professionalism in the Office (PITO) trains participants to be more professional, thus more effective on the job. Overall, the workshop focuses on the positive results generated by an employee who has mastered certain skills.
Delivery Options Available: 7 hour Classroom, Online & Blended Proofamatics
The course provides several types of exercises from which participants learn a variety of crucial skills. Topics include: a grammar/spelling review, consistency in capitalization and style, and a proofreading system that enables trainees to search for specific types of errors. Participants also perform exercises designed to strengthen eye muscles, reduce eye fatigue, and relax stressed muscles.
Delivery Options Available: 10 hour Classroom Diversity Awareness
This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others and learning how to celebrate those differences once they are identified. The opportunity will be provided to learn and then do something about personal understandings of other cultures. This course will show how to interact with different kinds of people and recognize the benefits that multi-culturalism can bring to our lives. Diversity Awareness is a source of enrichment which can bring a wealth of benefits to every organization.
Delivery Options Available: Online
Sales Curriculums Now you have the flexibility you need to offer a series of quality, skill-building, sales training courses. You can mix and match them for classroom or Online delivery depending on the need. These training programs give you the flexibility to expand your training opportunities. Customer-Oriented Selling (COS)
COS teaches a consultative process for developing understanding and agreement between the customer and your salespeople throughout the sales process. It’s a logical, non-manipulative approach that works. COS develops proven selling skills while teaching your salespeople to be responsive consultants—individuals sincerely interested in helping to achieve the business objectives of their customers with your products or services.
Delivery Options Available: 16 hour Classroom Coaching for Results
A sales manager can have a powerful effect on the productivity of his or her sales team. Sales call coaching can improve sales call results, reduce the length of the sales cycle, minimize wasted calls, and identify sales representatives' skill deficiencies to help set a course for improvement. Better skills lead to more productive sales calls, and that's what Vital Learning's Coaching for Results is all about.
Delivery Options Available: Classroom Telephone Prospecting & Qualifying (TPQ)
Telephone Prospecting & Qualifying (TPQ) teaches sales representatives why and how to prospect and qualify over the phone. TPQ explores why prospecting is important and helps each sales representative establish a profile of a qualified prospect. It teaches participants how to plan and conduct successful prospecting calls that will result in an agreement to further the sales process or to disqualify the prospect. Techniques for handling the special obstacles that arise when using the phone, such as getting through a screener or dealing with answering machines, are also explored. Finally, the course fine tunes communication skills to enable sales representatives to project a positive image for your organization.
Delivery Options Available: Classroom
Computer knowledge is essential for today’s business and industry employees. Enhancing skills in the operation of input and knowledge of equipment and programs will foster increased productivity. KAZ® (Keyboarding A to Z)
This Course ILT manual is designed for students who want to learn how to touch-type to increase their speed and efficiency on the keyboard.
Delivery Options Available: 8 hour Classroom Computer Literacy
The course offers an introductory study of computer system components and operating system environments along with internet concepts and security issues. The course includes a hands-on study emphasizing computer hardware and various operating systems features.
Delivery Options Available: 8 hour Classroom Microsoft Access: Basic
Students will learn how to plan and create a database, work with tables, create simple queries and forms, filter records, and generate reports. Course activities also cover importing and exporting database objects and XML documents, and linking database objects. This course maps to Microsoft's MOS exam objectives. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.
Delivery Options Available: 8 hour Classroom Microsoft Access: Intermediate
This course builds on the skills taught in Access Basic. In this intermediate-level course, students will learn how to design tables, set relationships between tables, work with Lookup lists and sub data sheets, validate data entry, create an input mask, and work with joins. Course activities also cover creating advanced queries, adding controls to forms, customizing reports. Finally students create and modify charts in forms and reports.
Delivery Options Available: 8 hour Classroom Microsoft Access: Advanced
This course builds on the skills taught in Access: Intermediate. In this advanced course, students will learn how to create and manage databases and database objects. Students will learn how to create PivotTables, Pivot Charts, add tab controls to forms, create and use macros, and create SQL queries. Course activities also cover using hyperlinks and data access pages, working with database utilities and security features, such as passwords and permissions. This course maps to Microsoft's MOS exam objectives.
Delivery Options Available: 8 hour Classroom Microsoft Excel: Basic
This course covers entering and editing data; modifying a worksheet; using functions and formatting worksheets; and printing and creating charts.
Delivery Options Available: 8 hour Classroom Microsoft Excel: Intermediate
This course covers working with large and multiple worksheets and workbooks; customizing Excel; Advanced charting and formatting; list management; documenting and auditing; using templates; and collaborating with a workgroup.
Delivery Options Available: 8 hour Classroom Microsoft Excel: Advanced
This course covers advanced Excel topics including advanced formulas and list management; pivot tables; exporting and importing data; analytical options; and macros.
Delivery Options Available: 8 hour Classroom Microsoft Outlook: Basic
Students will learn how to configure an e-mail account, read, create, and send messages, and work with file attachments. They'll also learn how to organize messages, set delivery options, print messages, set up a mail merge, work with contacts and tasks, use the Calendar, and manage their Outlook folders. This course maps to Microsoft's MOS exam objectives.
Delivery Options Available: 8 hour Classroom Microsoft Outlook: Advanced
Students will learn how to create custom toolbars, customize the menu bar and Navigation pane, use advanced search options, set and removes filters, and sort, group, and set rules for messages. They'll also learn how to work with notes, the Journal, advanced Calendar features, message templates, forms, public folders, newsgroups, and Outlook's security features. This course maps to Microsoft's MOS exam objectives.
Delivery Options Available: 8 hour Classroom Microsoft PowerPoint: Basic
This course is perfect for students whose goal is to become proficient using PowerPoint to create presentations and add visual impact to them with colorful text, graphics, and charts.
Delivery Options Available: 8 hour Classroom Microsoft PowerPoint: Advanced
This course is ideal for students whose goal is to become proficient using PowerPoint’s advanced features. By mastering these features, students will be able to create enhanced presentations by including sound clips, movie clips, animation effects, and scanned images.
Delivery Options Available: 8 hour Classroom Project 2003: Basic
Students will learn how to create a new project file, create and modify task lists, create a Work Breakdown Structure, and work with task relationships. They'll also learn how to create a base calendar, assign resources to tasks, create task calendars, and create and modify tables. Students will use filters and groups, and they'll sort task and resource data. Finally, students will learn how to resolve resource conflicts.
Delivery Options Available: 8 hour Classroom Project 2003: Advanced
Topic coverage includes baseline and interim plans, analysis of project statistics, project file formatting, custom views, and file consolidation. Student will also learn how to communicate project information by using Project Server 2003 and how to integrate Project with Excel, Access, and Word.
Delivery Options Available: 8 hour Classroom Microsoft Word: Basic
Students will learn how to create, open, format, save, and print a document. Course activities also cover basic editing techniques, selection techniques, how to copy and move text, and how to format characters and paragraphs. Students also learn how to create tables, add headers and footers, control page layout, and use the proofing tools. Finally, students save a Word document as an HTML file, insert hyperlinks, and send documents via e-mail.
Delivery Options Available: 8 hour Classroom Microsoft Word: Intermediate
In this intermediate-level course, students will learn how to work with columns, sections, Table AutoFormat, styles, the Drawing Canvas, and templates. Course activities also cover importing data from Excel, performing calculations on table data, using the Outline feature, inserting graphics, comparing and merging documents, and printing labels and envelopes. This course maps to Microsoft's MOS exam objectives.
Delivery Options Available: 8 hour Classroom Microsoft Word: Advanced
In this advanced course, students will learn how to perform a mail merge, create an index, track document changes, create macros, and customize menus and toolbars. Course activities also cover creating, modifying, and protecting forms, and working with large documents by creating a master document, table of contents, footnotes, and cross-references. This course maps to Microsoft's MOS exam objectives.
Delivery Options Available: 8 hour Classroom
Novice employees can be reliable when they are aware of their new environment with the workplace. Hazardous Material
This course will address health and safety issues related to construction workers who have the possibility of response to or of coming into contact with hazardous materials.
Delivery Options Available: 8 hour Classroom Construction Safety
The safety course prepares employees to identify unsafe conditions in the workplace and provides instruction in methods for working more safely.
Delivery Options Available: 16 hour Classroom Blueprint Reading
This course introduces the basic principles of blueprint reading. Topics include line types, orthographic projections, dimensioning methods, and notes. Upon completion, students should be able to read, understand, and interpret a set of construction drawings.
Delivery Options Available: 24 hour Classroom Basic Safety
This course involves basic safety guidelines for beginning construction workers. Emphasis is placed on employee safety in unfamiliar settings related to the construction trades.
Delivery Options Available: 16 hour Classroom
From assessment to specific training on the job, employees need refinement for successful application. Work Keys
This course explores career assessment in an occupational field of the student’s choice. The course involves pre-testing to determine knowledge level, remediation (if pre-test score is below 3), and retesting until the student has attained entry-level status for a desired occupation. (3 credit hours)
Delivery Options Available: 39 hour Classroom New Hire Process Operator Basics
This course introduces the new process operator to equipment such as valves, pumps, instrumentation, compressors, turbines, etc., that he/she will be using. It also covers basic chemistry, physics, and processes used in the petrochemical industry.
Delivery Options Available: 80 to 120 hour Classroom Train-the-Trainer
This course is designed to give trainers a concrete, step-by-step process for designing, delivering, and evaluating training. It is invaluable for first-time trainers and will hone the skills of experienced trainers. At the end of this course, participants will be able to conduct a thorough Needs Analysis to determine actual training needs, set clearly defined Training Objectives, Design the Workshop to meet the specific objectives using a systematic Content Delivery Process, competently Conduct the Training, and Evaluate the Workshop for effectiveness and overall impact on the organization’s goals and objectives.
Delivery Options Available: 32 hour Classroom
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